Buy Back / Exchange / Refund Policy

At Jay Parivartan India Marketing Pvt Ltd (hereinafter referred to as “Jay Parivartan”), it is our passion to ensure the highest quality of our products and deliver complete customer satisfaction. However, despite our best efforts, there may be times when our products do not meet your expectations. In such cases, you may return the product within 30 days from the date of invoice. The return must be notified within one week of purchase by contacting us at +91 9023434176 or via email at [email protected].

The refund policy is applicable only for products in saleable condition, and partially used products (not exceeding 30%) only if accompanied with an invoice. If at all a product is observed to have been intentionally damaged or misused the returns warranty stands void. It is obligatory upon our Independent Distributors and Customers to exercise the Product Return & Refund Policy in fairness.

Refund / Returns Policy

1. If the product is in marketable* condition and is returned within 30 days from the invoice date along with the original invoice, 5% of the amount will be deducted as handling charges and the remaining amount will be refunded.
2. If the product is in unmarketable** condition and is returned within 30 days from the invoice date, the refund value will be assessed by the Returns Officer and an appropriate refund amount will be provided.

* MarketableProducts that are unopened and sealed.

** Unmarketable Products that have been opened or have a broken seal.

Exchange Policy

If you wish to exchange any Jay Parivartan product, you must have the original invoice. The product can be exchanged within 30 days from the date of invoice.

At the time of exchange, the Customer/Independent Distributor must provide the following:

• Product Return Form
• Copy of Invoice
• Product in original packing and in marketable condition
• New product must be of equal or higher value

Refunds

Once we have received your product for return we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. In the event the return of a product is duly accepted by Company , the value of such product, will be calculated as per point no. 1 & 2 of Refund / Return Policy and will be refunded to Customer/Independent Distributor either to the bank account provided by the Customer/Independent Distributor for such refund, or to the payment instrument of the Independent Distributor from which payment was made. Jay Parivartan shall have the sole discretion to determine the mode of reversal from the above options. No cash refunds under any circumstances will be made.

Cancellation of Transaction / Orders

• Cancellation by Jay Parivartan: There may be certain orders that Jay Parivartan is unable to accept and has the right to cancel such order. Jay Parivartan reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Customer/Independent Distributor’s order being cancelled include, without limitation, non-availability of the product or quantities ordered. Jay Parivartan may also require additional verifications or information before processing any order. If Customer/Independent Distributor 's order is cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Customer/Independent Distributor either to the bank account provided for such reversal, or to the payment instrument from which payment was made. Jay Parivartan shall have the sole discretion to determine the mode of reversal from the above options.
• Cancellation by Customer / Independent Distributor: In case of request for order cancellation, Jay Parivartan reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Jay Parivartan receives a cancellation notice and the order has not been processed, Jay Parivartan may cancel the order and refund the entire amount to Customer/Independent Distributor within a reasonable period of time. Jay Parivartan will not be able to cancel orders that have already been processed. Customer/Independent Distributor agrees not to dispute the decision made by Jay Parivartan and accept Jay Parivartan decision regarding the cancellation.
• Set-off of any benefits availed by Customer/Independent Distributor : In case Company Customer/Independent Distributor has availed any benefit under any marketing or promotions provided by Jay Parivartan in relation to the product for which the order has been cancelled by the Customer/Independent Distributor or by Jay Parivartan, Jay Parivartan Customer/Independent Distributor agrees and authorizes Jay Parivartan to recover such benefits from Customer/Independent Distributor or set-off the same from any refunds to Jay Parivartan Customer/Independent Distributor.

Reference Notes

• The Jay Parivartan Customer/Independent Distributor must return the product(s) to our head office personally or by courier. A specific form of return must be duly filled and signed by the customer and must be sent along with the product to be returned.
• Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at Jay Parivartan Office.
• Condition refers to the condition in which the stock is received back from the Jay Parivartan Customer/Independent Distributor as a return. The product can be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed by the Returns executive at Company Dispatch and Delivery office.
• The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids.
• Total returns cannot exceed the quantity appearing on the Invoice.
• BTO Point adjustment of Products returned will be processed in the Payout cycle in which the product returns. Total BTO Point of the returned products will be deducted from the returning Jay Parivartan Customer/ Independent Distributor’s account and the sales benefits, incentives or bonuses shall be deducted from all respective beneficiaries and shall reflect in immediate next payout.
• The Customer/Independent Distributor who has returned a particular product shall not be entitled for return of a repurchase within 30 days of return date of the same product for a period of 30 days from repurchase invoice date.

The return process of a product may be subject to additional terms & conditions depending on the nature and category of the product. Any such additional terms should be specified on the Website : www.jayparivartanindia.com and anyone can contact via email on [email protected] Or be intimated by Company at the time of purchase of the Product.